Standard warranty call outs take place Monday-Friday between 9.00am and 5.00pm (excluding
Public Holidays). Additional labor costs will apply for warranty service outside the standard
business hours.
If the service call is deemed outside of warranty fees and charges will apply.
Issue occurred from lack of general maintenance, external filter failure or blockage, or parts that
fail due to heavy scale or mineral build up, are not covered under warranty.
Certain items such as perishable items, glass components and light fittings are not covered under
warranty. Claims for non-covered parts, number faults found, travel over 50km or other items
outside our standard terms and conditions will be chargeable.
In a commercial environment, components such as lamps, fluorescent tubes, light bulbs, fuses,
glass, ceramics, seals, basket, and plastic components will require regular replacement and are
considered consumable parts. These are not covered warranty and will be at Customer’s cost.
On-site warranty service is limited to sites within 50km. Travel over 50km, the costs for service
must be paid for by the customer before commencing repairs.
Additional costs will apply because of Customer failing to provide free and suitable access to the
equipment for inspection and service. This includes time and out of pocket expenses where
additional site induction or clearances are required.